About us

Incorporated in 2002, The Paciello Group is a world-class accessibility agency, with a reputation for excellence.

Our principals

Mike Paciello

Founding Partner

Mike has been a pioneer and influential figure in the accessibility industry for more than two decades. He wrote the first book on web accessibility and usability (Web Accessibility for People with Disabilities), and has since achieved many notable milestones.

Mike is co-chair of the United States Federal Access Board’s Telecommunications and Electronic and Information Technology Advisory Committee (TEITAC), co-founder of the International Committee for Accessible Document Design (ICADD), and was recognized by President Bill Clinton for his contribution to the W3C Web Accessibility Initiative.

Mike has been featured in numerous publications including the Washington Post, Boston Globe and New York Times. He was also invited by the United Nations to speak at the Global Initiative for Inclusive Information and Communication Technologies (G3ict).

Debra Rapsis

Partner, Internal Operations

Debra began her career more than twenty years ago at Digital Equipment Corporation, where she was one of fifteen people chosen to participate in its financial development program. She went on to become Controller and Operations Manager for Single Point Financial Corporation, before its sale in 2000.

Debra has been with us since we opened for business in 2001, and is now responsible for managing internal operations and human resources for the company.

Charlie Pike

Partner, Engineering

Charlie was director of IMS Ireland for several years, before founding Usable Design in 2003. Usable Design was responsible for many innovative websites that demonstrated how accessibility could be merged with cutting edge design.

In 2005 Usable Design merged with The Paciello Group to become TPG Europe. Since then Charlie has worked with many of our most prestigious clients, and is responsible for overseeing our accessibility engineering team.

Our team

Our team members have extensive accessibility knowledge and expertise, and are recognized for their work and contribution to the accessibility community, regularly writing for notable industry publications – including Netmag, SitePoint, A List Apart, Boxes and Arrows, and UX magazine – and speaking on the topic of accessibility, usability and web technologies at international conferences such as W3Conf, Paris Web, Generate, EdgeConf, Making Web, and CSUN.

Accessibility engineers

Steve Faulkner
Principal Accessibility Engineer
Hans Hillen
Principal Accessibility Engineer
Gez Lemon
Principal Accessibility Engineer
Matthew Atkinson
Senior Accessibility Engineer
Graeme Coleman
Senior Accessibility Engineer
Billy Gregory
Senior Accessibility Engineer
Patrick H. Lauke
Senior Accessibility Engineer
Ian Pouncey
Senior Accessibility Engineer
Cédric Trévisan
Senior Accessibility Engineer
Mary Utt
Senior Accessibility Engineer
Léonie Watson
Senior Accessibility Engineer
Ashley Bischoff
Accessibility Engineer
Mark Novak
Accessibility Engineer

User Experience (UX)

Sarah Horton
User Experience Strategy Lead
David Sloan
User Experience Research Lead
Henny Swan
User Experience and Design Lead


Karl Groves
Director of Training

Project managers

Anne Scallan
Senior Project Planner
Daniel Nelson
Senior Project Manager
Shane Paciello
Senior Project Manager
Peter Schiller
Senior Project Manager
Kyle Paciello
Project Manager
Frank Porter
Project Manager

Sales and marketing

Brian Landrigan
Director of Sales and Marketing
Denis Thomas
Sales Associate
Rebecca Forbes
Sales Support


Megan Ethier
Accounting Support

Our clients

We work with organizations around the world, including government agencies, technology vendors, companies in industries including publishing, finance, and healthcare, and educational institutions. Most of our clients are long-term engagements, demonstrating the value and effectiveness of our partnerships. Together we have a global impact on advancing accessibility.

We offer professional consulting and technology solutions to ensure that clients reach all audiences effectively and efficiently, while meeting governmental and international standards. A selection of our recent clients includes:

  • CA Technologies
  • Stanford
  • AT&T
  • Commonwealth of Massachusetts
  • Google
  • Hyatt
  • Charles Schwab
  • Wounded Warrior Project
  • Pearson


The Paciello Group is a member of the World Wide Web Consortium (W3C).