TPG Remote Service Offerings

COVID-19 UPDATE: During this period where we avoid travel and social interaction for the health and safety of employees, customers and our testers, we want to reassure you we are continuously supporting your efforts making your digital products usable by people with disabilities.

As a fundamentally remote business, TPG is well-accustomed to conducting business virtually. Our services are predominantly performed remotely and our SaaS accessibility solutions are all accessible from any location with an internet connection. The exception is some user research and usability testing services with disabled users, and components of our Strategy services, which are usually carried out on-site.

For those services that are carried out face-to-face we can organize and conduct them remotely. As with any type of our usability testing, research, and strategy projects, we can adapt our methods to your specific requirements and timelines, so that you get the information you need when you need it.

Evaluation and testing with people with disabilities

We can organize and conduct remote testing with people with disabilities at any stage of the product development lifecycle, and provide rapid feedback on how well it works and how it could be improved. This can work especially well with an agile development approach, where we can test prototypes or focus on specific interactions/features.

Our testing services take two forms: remote usability testing and customer experience testing.

Remote usability testing

Instead of in-place evaluations, we use screen sharing software to run remote usability evaluations of digital products with people with disabilities. Clients can observe sessions live, and receive audio and video recordings of the evaluation session as well as a report identifying issues and recommending improvements.

Customer experience testing

We provide participants with disabilities with a set of tasks to complete using a digital product, and they work in their own time to provide an account of their experience. Clients receive a report that documents that participants’ experience, and identifies key emerging issues and possible improvements.

Accessibility strategy

We work with the client to assess current program support for accessibility and identify areas for improvement by reviewing documentation and through discussions with client stakeholders conducted remotely using conferencing software. Clients receive a report detailing recommendations for increasing program maturity, along with supporting resources, such as policy and contract language. The scope of the strategy engagements can be organization-wide or focused on a unit, such as IT or a specific product, or service area, such as procurement or human resources.

Accessibility program development

We work with the client to develop program areas to support their accessibility program. These engagements also involve remote research and analysis, collecting and analyzing findings from documentation reviews and stakeholder interviews. For program development, clients receive a report as well as supporting resources, such as evaluation reporting templates for projects focused on building capacity for accessibility audits or an accessibility statement and policy for projects focused on establishing accessibility governance. The focus of these projects is based on client needs, as perceived by the client or as the result of an accessibility roadmap.

Training

TPG provides remote (via webinar), role-based training to help clients better understand the role each team member plays in the creation and sustainability of an accessible product.

Through a series of webinars, attendees learn the fundamentals of accessibility and how to implement accessibility into their existing processes.

TPG is able to train a wide variety of roles including:

  • Accessibility Awareness
  • Development
  • Design
  • UX
  • Content Creation
  • Document
  • Quality Assurance
  • Assistive Technology

Remote training allows for coordination across multiple time zones and locations, to ensure a greater number of participates can participate. The training is broken up into a series of webinars, with shorter session lengths (approx. 90 minutes), to allow for easier scheduling and to ensure we have the attention of all attendees.

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