Business operations during COVID-19
As COVID-19 (the coronavirus) continues to impact the global community, we know it is important to provide customers, prospects, and partners with a transparent update on how we are responding to the outbreak. Ensuring the safety of our employees and their families is our top priority which in turn protects our customers. We are committed to providing our customers with a service level they are accustomed to receiving from TPG and that they have a clear understanding of what to expect as outlined below.
- Business Continuity: We are continuing our business operations in a responsible way. TPG has operated with a strong remote workforce for years and is fully set up to continue operations in accordance with recommended health guidelines with minimal disruption. Our customers will continue to receive similar levels of communication and service they have come to expect. Learn more about how we are transitioning our on-site services to remote options. The ARC Platform will continue to be available without interruption, providing a central accessibility resource for remote workers.
- Business Travel: We are pausing all business travel to customer locations for onsite activities until further notice. We will be converting those meetings to virtual meetings using conference and video calls. We are monitoring the situation and will return to normal travel operations when guidance allows. Where feasible, we will offer options to convert onsite services to digital or remote delivery and will be communicating individually if this applies to your account.
- Events & Conferences: We have canceled our onsite participation at conferences, tradeshows, and events until conditions support a return to those operations. We don’t know how long this outbreak will last and will return to our normal presence when it is safe to do so. In the interim, we will provide digital delivery of any presentations or other content so that you may continue to get value from our participation.
- Communications: We will provide transparency through this process. Because we are continuing business operations in our remote capacity, you may continue to reach out to your usual business contact and expect similar response times. With many school closings, some of our employees do have families in self-quarantine at home and may result in hearing children and families in the background.
Please be assured that we are continually reviewing the situation and adapting as necessary to ensure we are doing what is best for our employees and the business. We will continue to provide updates as the situation is constantly changing. Thank you for your business and continued support. Please contact us with any questions or concerns.
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